How It Works - Rental

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Browse Karen Millen Rotates

Discover a new way to dress for events. Whether in search of a style for a particular occasion, or simply looking to experiment with something new, you can rent 40+ styles on Karen Millen Rotates - with more to come.

For those who consider rentals as a trial run, or simply fall in love with their item, there's the additional option to purchase your piece.

 

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Register and start renting

Register to rent

Before renting anything from Karen Millen Rotates, you will need to register and verify your identity to place an order.
Please note, this is a separate login to that used on karenmillen.com

If buying, there's also the option to checkout as a guest.

 

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Wear, enjoy, return and... repeat!

Wear, return, repeat

You can rent a piece from four up to fourteen days. Once you've finished with your piece, send it back with the pre-paid DPD return label - there's no need to dry clean or iron before returning.

If you'd like to keep anything, contact orders@karenmillenrotates.com to buy your rental.

WHAT DO YOU GET IN RETURN?

Designer pieces that are authenticity checked

Designer pieces that are authenticity checked

Fully managed service - all items will always arrive on time and in a clean and pristine condition

Fully managed service - all items will always arrive on time and in a clean and pristine condition

Included rental insurance for minor wear and tear

Included rental insurance for minor wear and tear

Fuss-free returns via any DPD drop-off points

Fuss-free returns via any DPD drop-off points

Free dry cleaning - we’ll take care of it so you don’t have to!

Free dry cleaning - we’ll take care of it so you don’t have to!

Refunds on unworn items (excluding £8 restock fee)

Refunds on unworn items (excluding £8 restock fee)

FAQs

We ask that you return the item in the same packaging as it was delivered to ensure little or no waste occurs.

Any orders placed before 11:30am Monday - Friday will be delivered the next business day. We offer Saturday deliveries (at a premium) for orders placed between 12.01pm and 11.59am Thursday - Friday.

If an item that you have ordered doesn't fit, you have 24 hours to get in touch with our customer services on orders@karenmillenrotates.com and return your item to us. We will be happy to refund the rental fee/purchase price of any unworn items excluding restock fees as long as the security tags are still attached.

Please contact Karen Millen Rotates Customer Services. When the item is received back we'll carry out a condition report and assess the damage and consider a suitable solution, whether laundering, repair or additional charge, in part or full, from the renter as compensation to the owner for their loss.

Restock fees apply to cover the processing of the return and the item being out of circulation when you book it for a rent or buy. All items incur a £8 restock fee.